Fortinet Technologies Inc. Page 160 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
3. For Call Process, select System default action or User defined action.
The System default action changes depending on the status selection.
4. If you select User defined, click New to define a call process according to a schedule.
• Select a pre-configured Schedule for the call action. You can click View to display the
schedule details. For information on configuring schedules, see “Scheduling the
FortiVoice unit” on page 118.
• Add an Action for the call process. You can add multiple actions to process a call in
sequence. For example, you can add Play announcement and then Auto attendant. In this
case, an incoming call will be transferred to the auto attendant after an announcement is
played.
Default action is equal to the action when you select System default action under Call
Process.
• If you select Voicemail, enter the extension number of the voice mail.
• If you select Play announcement, select a sound file. For information on configuring
sound files, see “Managing sound files and music on hold” on page 113.
• If you select Auto attendant, select an auto attendant profile. For information on
configuring auto attendant, see “Configuring auto attendants” on page 203.
• If you select Forward, enter the number to which you want to forward the call.
This option is available only if call forwarding is enabled in the extension’s user
privilege. See “Configuring user privileges” on page 210.
• Click Create.
Creating page groups
A page group is a group of extensions that can be paged using one number. Page groups
require telephones that support group paging.
A page group can reach a group of extensions. For example, page group 301 can ring the sales
group at extensions 111, 112, 113, and 114. When a call reaches 301, all extensions in the
group can pick up and answer the call.
To create a page group
1. Go to Extensions > Groups > Paging Group.
2. Click New.
3. Enter a name for the group.
4. Enter the page group number following the extension number pattern. See “Configuring PBX
options” on page 99.
This is the number that, once paged, will ring all the extensions in the group.
5. For Show suggested numbers, select and click in the Number field to display the extension
numbers available for use. If it is deselected, clicking in the Number field displays the
extension numbers already in use.
This option also serves as a diagnostic tool for finding and fixing duplicate or missing
numbers. Missing numbers are the extensions that have user IDs but not numbers.
When there are duplicate or missing numbers, an orange exclamation mark icon appears
beside this option. You can click the icon and fix the numbers. For more information, see
“Fixing duplicate or missing numbers” on page 137.
6. Enter the name displaying on the extensions of the group, such as “HR”.
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