Fortinet FortiVoice - Resetting Voice Messages; Default Chapter; Creating Extension Groups; Creating User Groups

Fortinet Technologies Inc. Page 156 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
5. If you select User defined, click New to define a call process according to a schedule.
• Select a pre-configured Schedule for the call action. You can click View to display the
schedule details. For information on configuring schedules, see “Scheduling the
FortiVoice unit” on page 118.
• Add an Action for the call process. You can add multiple actions to process a call in
sequence. For example, you can add Play announcement and then Auto attendant. In this
case, an incoming call will be transferred to the auto attendant after an announcement is
played.
Default action is equal to the action when you select System default action under Call
Process.
• If you select Follow me, select a follow me profile. For information on configuring
follow me, see “Follow Me” on page 153.
This option is available only if call forwarding is enabled in the extension’s user
privilege. See “Configuring user privileges” on page 210.
• If you select Play announcement, select a sound file. For information on configuring
sound files, see “Managing sound files and music on hold” on page 113.
• If you select Auto attendant, select an auto attendant profile. For information on
configuring auto attendant, see “Configuring auto attendants” on page 203.
• If you select Forward, enter the number to which you want to forward the call.
This option is available only if call forwarding is enabled in the extension’s user
privilege. See “Configuring user privileges” on page 210.
• Click Create.
6. Click OK.
Resetting voice messages
Extensions > Extensions > Voice Messages lets you view the voice message count in each
extension. You can also delete the voice messages for an extension by selecting the extension
and click Maintenance > Reset. This action only deletes the messages, not the extension itself.
Creating extension groups
Extensions > Groups lets you configure extension groups including extension departments, ring
groups, page groups, and pickup groups.
This section contains the following topics:
• Creating user groups
• Creating extension departments
• Creating ring groups
• Creating page groups
• Creating pickup groups
Creating user groups
You can create a user group and use it to simplify the configuration of an IP extension voice
mailbox, a general voice mailbox, a ring group, a page group, or a pickup group. For example,
when creating a ring group, you can select the name of a user group rather than entering each
user name individually.
For information on creating IP extension voice mailboxes, see “Configuring IP extensions” on
page 130.