Fortinet Technologies Inc. Page 161 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
7. For Caller ID option, select how you want to display the ID of a caller to the group.
• No change: the caller ID will display as is.
• Replace: the caller ID will be replaced by the Display name you set.
• Prefix: the caller ID will be prefixed with the Display name you set.
8. Select Enabled to activate this group.
9. Select the available extensions or extension groups that you want to include in the page
group and click -> to move them into the Selected field.
10.Click Create.
Creating pickup groups
Some organizations cannot afford to miss phone calls on any extensions. Pickup groups allow
some members in a group to answer incoming calls that ring on other extensions while the
users are away.
Pickup groups can press the feature codes to pick up incoming calls that ring on other
extensions. For more information, see “Modifying feature access codes” on page 237.
To create a pickup group
1. Go to Extensions > Groups > Pickup Group.
2. Click New.
3. Enter a name for the group.
4. Select Enabled to activate this group.
5. For Members, select the Available extensions or user groups that you want to include in the
pickup group and click -> to move them into the Selected field.
For information on creating extensions and user groups, see “Setting up local extensions”
on page 130 and “Creating extension groups” on page 156.
6. For Pickup by members, select the Available extensions or user groups that are allowed to
answer incoming calls that ring on other extensions and click -> to move them into the
Selected field.
7. Click Create.
Setting up general voice mailboxes
Some organizations, such as the sales team of a company, may have the need to share voice
mails within multiple users or a user group for better service and efficiency. With a general voice
mailbox, when there is a new voice mail, the entire group is copied or notified. Any member of
the group can access the voice mail and once this is done, the notification is gone and others
know that the voice mail has been taken care of.
To view the group voice mailbox, go to Extensions > General Voicemail > General Voicemail.
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