Fortinet Technologies Inc. Page 227 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
2. For Park call number, enter the number to dial to park a call. The default is 300.
For example, if you enter 300, depending on the phone, when a user receives a call and
wants to park it, the user may:
• Press *1300.
The FortiVoice unit selects the first available park orbit (301–320). The user hears a
confirmation indicating the caller has been parked successfully and into which park orbit.
By default, dialing *1 and then 300 parks a call.
• Provide the park orbit to the person with the parked call through paging or other means
(e.g. “Mary, there is a call parked for you in 301”. Mary can then pick up any phone and
dial 301 to retrieve the parked call.).
3. For Park line start, enter the starting park orbit. The default is 301.
4. For Park line end, enter the ending park orbit. The default is 320.
5. For Parking time out, enter the time, in seconds, to time out the parked call. The default is 60
seconds.
6. For Music on hold, select the music on hold file to play while the call is place on hold. Click
Edit to modify the selected file or click New to configure a new one. For more information on
music on hold, see “Managing sound files and music on hold” on page 113.
7. Click Apply.
Configuring fax
The FortiVoice unit supports fax in the following ways:
• Use the FortiVoice unit to send and receive faxes. The FortiVoice unit contains a full featured
fax server that is able to receive faxes and forward them in PDF format to an extension’s user
web portal or a user’s email. End users can log into their web portal to view the faxes and
upload PDF or JPEG files to send faxes. For configuration information, see “Receiving
Faxes” on page 227 and “Sending faxes” on page 229.
• If you want to continue using your fax machine with the VoIP phone system, connect the fax
machine to an adapter (such as OBIHAI OBi 200, Cisco SPA 112, or Grandstream HT 702)
that supports T.38 first before connecting to the FortiVoice unit. T.38 is a protocol designed
to allow fax to travel over a VoIP network.
In this case, the fax machine is treated like an extension. The FortiVoice unit receives faxes
and relays them to the fax machine. Faxes sent from the fax machine will follow the fax
sending dial plans.
To use this option, you need to create and enable the fax extensions first. You then need to
configure the FortiVoice unit to receive and relay the faxes to the fax machine. See
“Configuring fax extensions” on page 145, “Receiving Faxes” on page 227 and “Sending
faxes” on page 229.
• With FortiVoice 200D-T, if you want to use your existing analog phone line, connect the fax
machine directly to the FXS port. Make sure that the fax function is enabled when
configuring the analog extension. See “Modifying analog extension (200D-T model only)” on
page 139.
Receiving Faxes
Configure the FortiVoice unit to receive faxes over the VoIP network and forward the faxes to
extensions or emails. You can configure one or more faxes to meet the needs of different
departments, for example.
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