Fortinet Technologies Inc. Page 206 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
3. Click Create.
Viewing auto attendant hierarchies
The FortiVoice unit provides a chart based on your auto attendant configurations to display the
layers of auto attendant hierarchy and the key actions. You can save the chart and load it later.
You can also drag the chart into the shape you want.
To view the auto attendant hierarchy
1. Go to Call Features > Auto Attendant > Auto Attendant.
2. From the auto attendant list, select the one of which you want to view its hierarchy chart.
3. Click View Hierarchy.
Target The resource target if applicable. For example, an extension number,
sound file, or external phone number that leads to a resource.
Advanced Upon finishing configuring these functions, you need to inform the
users on how to use them after they reach the auto attendant.
• Enable voicemail access: Enable to allow external callers to reach
their voicemail boxes by dialing the default voicemail prompt
code *98 or the code you set. For more information about feature
code, see “Modifying feature access codes” on page 237.
• Dial local number: Select to enable an external caller to dial local
extensions.
• Call Bridge (DISA): Select an account code for external users to
dial into the FortiVoice unit and use the FortiVoice service just like
the local extensions. Callers must dial the DISA code followed by
the account code before making the calls. You can edit a selected
account code or create a new one. For more information on DISA
code, see “Modifying feature access codes” on page 237. For
more information on account code, see “Configuring account
codes” on page 215.
• Outbound dialplans allowed for access: Select the outbound dial
plan for users to call the FortiVoice unit and through it to make
outbound calls. For details, see “Configuring outbound dial
plans” on page 193.
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