Fortinet Technologies Inc. Page 207 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Figure 78: Sample auto attendant hierarchy
This example shows the hierarchy of auto attendant 1.
• Based on the configuration, press 2 transfers the call to auto attendant 2.
• Auto attendant 2 configuration allows you to go to auto attendant 3 by pressing 3
and places you on a call queue if you press 5.
• Auto attendant 3 configuration allows you to go to the operator by pressing 8.
You can right-click an auto attendant node and select Edit to modify it or view the
snapshot of an auto attendant (other than the main one) by right-clicking it and
selecting Drill down.
Layers of
hierarchy: 2
Direct action: 1
Total actions: 4
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