Fortinet FortiVoice - Configuring Alert Email

Fortinet Technologies Inc. Page 254 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Figure 97: Example SMDR format file
An SMDR format is composed of parts as shown in the above example:
• smdr_type id: the name of the SMDR format file.
• discard_filter: the data you do not want to send to the third party devices.
• formatting: the body of the SMDR format file in the form of field values (for example, <field
name="AnswerTime"/>), plus the field lengths (for example, length="13") required by the
third party devices.
To set SMDR format
1. Go to Log & Report > SMDR Settings > Formats.
2. Select an example format file and click Edit.
3. Click Available FortiVoice SMDR field names to display the complete list of FortiVoice SMDR
field names.
4. Follow the SMDR format requirements of the third party device and the example format file
above, choose the displayed FortiVoice field names you need to set your SMDR format.
5. Click OK.
6. If errors appear, click SMDR types XML to view the Fortinet SMDR format file and correct
your format file accordingly.
Configuring alert email
The Alerts submenu lets you configure the FortiVoice unit to notify selected users (including
administrators) by email when specific types of events occur and are logged. For example, if
you require notification about system activity event detections, you can have the FortiVoice unit
send an alert email message whenever the FortiVoice unit detects a system activity event.
To set up alerts, you must configure both the alert email recipients (see “Configuring alert
recipients” on page 255) and which event categories will trigger an alert email message (see
“Configuring alert categories” on page 255).
Alert email messages also require that you supply the FortiVoice unit with the IP address of at
least one DNS server. The FortiVoice unit uses the domain name of the SMTP server to send
alert email messages. To resolve this domain name into an IP address, the FortiVoice unit must
be able to query a DNS server. For information on DNS, see “Configuring DNS” on page 46.
You can customize the alert email. For more information, see “Customizing email history report
and notification email templates” on page 102.
This section contains the following topics:
• Configuring alert recipients
• Configuring alert categories