Fortinet FortiVoice - Downloading a Trace File

Fortinet Technologies Inc. Page 97 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
3. Enable Local backup if you want to back up locally.
4. Enable Remote backup and configure the FTP/SFTP server credentials if you want to back
up remotely.
5. Click Apply.
Restoring the configuration
In the Restore Configuration area under System > Maintenance > Configuration, you can restore
the backup FortiVoice configuration from your local PC. For details, see “Restoring the
configuration” on page 262.
Restoring the firmware
In the Restore Firmware area under System > Maintenance > Configuration, you can install a
FortiVoice firmware from your local PC. For details, see “Installing firmware” on page 259.
Downloading a trace file
If Fortinet Technical Support requests a trace log for system analysis purposes, you can
download one using the web-based manager.
Trace logs are compressed into an archive (.gz), and contain information that is supplementary
to debug-level log files.
To download a trace file
1. Go to System > Maintenance > Configuration.
2. At the bottom of the tab, click Download trace log.
Your web browser downloads trace.log.gz.