Fortinet Technologies Inc. Page 203 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Configuring Call Features
The Call Features menu lets you configure the settings for many call features such as
conference call, auto attendant, faxing, and much more.
This topic includes:
• Configuring auto attendants
• Configuring user privileges
• Configuring account codes
• Mapping speed dials
• Configuring conference calls
• Recording calls
• Creating call queues
• Configuring call parking
• Configuring fax
• Modifying feature access codes
Configuring auto attendants
An auto attendant can answer a telephone line or VoIP number, and can be included in the call
cascade of a local extension, remote extension or ring group.
An auto attendant can answer a call if the receptionist is away or if you do not have a
receptionist. Each auto attendant has a message with options. The message tells the caller
what the options are. You can load a professionally pre-recorded message, or can record a
message using a handset.
To view the list of auto attendants, go to Call Features > Auto Attendant > Auto Attendant.
Figure 76: Auto attendants list
GUI field Description
View Hierarchy Click to view the hierarchical structure of the selected auto attendant.
For more information, see “Viewing auto attendant hierarchies” on
page 206.
Delete Removes a selected auto attendant. You cannot remove an auto
attendant that is used in another auto attendant configuration.
Enabled Select to activate this auto attendant.
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