Fortinet FortiVoice - Working with Property Management System; Configuring Hotel Management Settings

Fortinet Technologies Inc. Page 200 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Working with Property Management
System
Businesses such as hotels use Property Management System (PMS) to manage their services.
The PMS can be connected to a PBX such as the FortiVoice unit to configure a customer’s room
phone by displaying the customer’s name on the phone, emptying voicemails when a new
customer checks in, logging phone calls, setting wake-up calls, and other services. You can
also set the room condition codes for room maids to record the room cleaning status using the
room phone.
This option is only available if you have purchased license.
This topic includes:
• Configuring hotel management settings
• Configuring hotel room status
Configuring hotel management settings
Hotel Management > Setting lets you configure the settings for the FortiVoice unit to
interoperate with your PMS, set the room condition codes, such as setting 1 to represent that
maid is present and 4 to represent out of service, and configure guest check in and check out
actions.
Configure your PMS settings accordingly.
To configure hotel management settings
1. Go to Hotel Management > Setting > PMS.
2. Select to enable the PMS.
3. For PMS protocol, select the protocol used by the FortiVoice unit to communicate with the
PMS.
4. For Port, enter the port number that connects to the PMS.
Note that you need to use an adaptor for the FortiVoice-PMS connection. Fortinet
recommends using iPocket232 by Precidia. From the ports you configured, connect the
PMS serial cable to the adaptor and then connect the RJ45 cable from the FortiVoice unit to
the adaptor.
5. For Trusted hosts, enter the IP address and netmask of the PMS. If the PMS uses serial
connection to an adaptor, enter the IP address and netmask of the adaptor.
If you have multiple PMSes, you may enter multiple trusted hosts.
6. Click OK.
To set room condition codes
1. Go to Hotel Management > Setting > Condition Code.
2. Click New to add a code or select an existing code and click Edit to modify it.
3. Select the protocol for connecting to your PMS.
4. Enter a code number.
5. Enter the code description.
6. Click Create.