Fortinet Technologies Inc. Page 166 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Configuring virtual number call handling
Use the Call Handling option to configure the call automation. For example, you can configure
the process to forward a call to another number on a specific schedule.
For information on the Call Handling option, see “Call Handling” on page 166.
To configure the call process
1. On the Virtual Number page, click New under Call Handling.
The Call Handling Setting page displays.
Figure 54: Call handling setting
2. Select a pre-configured Schedule for the call action. You can also click New to create a
schedule or Edit to modify the selected one. For information on configuring schedules, see
“Scheduling the FortiVoice unit” on page 118.
3. Select an Action for the call handling. You can select multiple actions to process a call in
sequence. For example, you can select Play announcement and then Auto attendant. In this
case, an incoming call will be transferred to the auto attendant after an announcement is
played.
Some actions require that you enter further information to complete the call process, such as
Dial extension and General mailbox.
4. Click Create.
5. Click OK.
Enabled Select to activate this virtual number.
Comment Enter any notes you have for the virtual number.
Call Handling Use this option to configure the call handling for the virtual number.
For more information, see “Configuring virtual number call handling”
on page 166.
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