Fortinet Technologies Inc. Page 241 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
Configuring Logs and Reports
The Log & Report menu lets you configure FortiVoice logging and reporting.
FortiVoice units provide extensive logging capabilities for voice incidents and system events.
Detailed log information provides analysis of network activity to help you identify network issues
and reduce network misuse and abuse.
Logs are useful when diagnosing problems or when you want to track actions the FortiVoice unit
performs as it receives and processes phone calls.
Reports provide a way to analyze log data without manually going through a large amount of
logs to get to the information you need.
This topic includes:
• About FortiVoice logging
• Configuring logging
• Configuring report profiles and generating call reports
• Configuring Station Messaging Detail Record (SMDR)
• Configuring alert email
About FortiVoice logging
FortiVoice units can log:
• system-related events, such as configuration changes and administrator login/logout
• phone call events
You can select which severity level an activity or event must meet in order to be recorded in the
logs. For more information, see “Log message severity levels” on page 242.
A FortiVoice unit can save log messages to its hard disk or a remote location, such as a Syslog
server or a FortiAnalyzer™ unit. For more information, see “Configuring logging” on page 243. It
can also use log messages as the basis for reports. For more information, see “Configuring
report profiles and generating call reports” on page 247.
This topic includes:
• FortiVoice log types
• Log message severity levels
FortiVoice log types
FortiVoice units can record the following types of log messages. The Event log also contains
several subtypes. You can view and download these logs from the Logs submenu of the Status
tab.
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