Fortinet Technologies Inc. Page 142 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
4. Click OK.
Setting up remote extensions
A remote extension reaches an external phone by automatically selecting a line from a trunk and
dialing the phone number. For example, a remote extension could reach an employee’s cell
phone or home phone, or a phone at a branch office.
A caller can connect to a remote extension through the auto attendant, or can be transferred to
a remote extension by a call cascade. A user at a local extension can manually transfer a caller
to a remote extension, or can dial a remote extension directly. If the remote extension is busy or
unanswered, the system can route the call using the remote extension’s call cascade.
For example, a caller reaches the auto attendant and dials a local extension. The user is not
there, so the call is unanswered. The call cascade of the local extension can be configured to
transfer unanswered calls to a remote extension. The remote extension can be configured to
dial the user’s cellular phone. This way the user is available outside the office.
Remote extensions are designed to operate with local major telephone service providers. The
feature may not function correctly with some telephone and mobile operator’s networks,
especially for international phone numbers and mobile phones roaming internationally.
To configure a remote extension
1. Go to Extensions > Extensions > Remote Extensions.
2. Click New.
3. Configure the following:
Preference Select Edit preference to configure the extension user
preferences. See “Setting extension user preferences” on
page 149.
Advanced Setting
User privilege Select the services for the extension. Click Edit to modify
the current user privilege or click New to configure a new
one. For more information on user privileges, see
“Configuring user privileges” on page 210.
Department Select the department that the extension belongs to. Click
Edit to modify the current department or click New to
configure a new one. For more information on extension
department, see “Creating extension departments” on
page 157.
Analog port Enter the analog port number. By default, it is fxs1.
Enable fax Select to activate facsimile function for the extension.
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