Fortinet FortiVoice - Page 155

Fortinet Technologies Inc. Page 155 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
2. Click New.
3. Enter a Name for this setting.
4. Under Follow Me Numbers, click New.
5. Enter a phone number to which the call to your extension can be transferred.
6. Enter the phone ringing duration, in seconds, before the call goes to voicemail or next
number in the sequence.
7. Click Create.
Repeat steps 4 to 7 of this procedure to add more numbers if you want to transfer a follow
me call to multiple numbers in a sequence. The numbers will be dialed according to the
sequence in the follow me setting.
Handling calls
Extensions > Extensions > Preferences > Call Handling allows you to manage the call process.
For example, you can configure the process to forward a call to another number on a specific
schedule.
If the extension with configured call handling action is part of another FortiVoice function that
also has configured call handling action (for example, a member of a ring group or used for a
virtual number), then the call handling action of the other FortiVoice function overrides the
extension call handling action.
To handle a call
1. Go to Extensions > Extensions > Preferences > Call Handling.
2. Click Configure call handling.
Figure 49: Call management configuration
3. Select a call status at the top of the page.
Each status can only be used for one call management configuration.
If you select Black List, the call management configuration will apply to the numbers added
in the Black List configuration. See “Black list” on page 153.
4. For Call Process, select System default action or User defined action.
The System default action changes depending on the status selection.