Fortinet FortiVoice - Page 159

Fortinet Technologies Inc. Page 159 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
4. Click Create.
Configuring ring group call handling
Use the Call Handling option to configure the call automation. For example, you can configure
the process to forward a call to another number on a specific schedule.
If the ring group with configured call handling action is part of another FortiVoice function that
also has configured call handling action (for example, a member of another ring group or the
ring group extension is used for a virtual number), then the call handling action of the other
FortiVoice function overrides the ring group call handling action.
For information on the Call Handling option, see “Call Handling” on page 159.
To configure the call process
1. On the Ring Group page, click Configure call handling under Call Handling.
2. Select a call status at the top of the page.
Each status can only be used for one call management configuration.
For the Busy status, if you set the ring group’s ring mode to All, the FortiVoice unit will
declare the ring group busy only if all extensions in the group are busy; if you set the ring
group’s ring mode to Sequential, the FortiVoice unit will declare the ring group busy only if
the last extension in the group is busy after ringing the extensions sequentially and each one
is busy at the time of being rung.
Ring mode Select how you want the ring group to be called.
• All: All extensions in the group will ring when the ring group
number is dialed.
• Sequential: Each extension in the group is called one at a time in
the order in which they have been added to the group. You can
set a timeout period for each ring.
Members Select the available extensions or user groups that you want to
include in the ring group and click -> to move them into the Selected
field.
For information on creating extensions and user groups, see “Setting
up local extensions” on page 130 and “Creating extension groups”
on page 156.
External numbers Click New to add an external phone number to the ring group. For
example, you can add the number of a remote employee to a ring
group.
Call Handling Use this option to configure the call handling for the ring group. For
more information, see “Configuring ring group call handling” on
page 159.
Advanced setting • Ring Pattern: Select a ring pattern for the group.
• Ring duration: Set the amount of time in seconds allowing all
extensions or each one to ring before going to voicemail.
• Caller ID option: Select how you want the caller ID to display.
• Emergency call option: Select Display emergency caller ID to
show the emergency caller’s ID, or Disconnect ongoing call to
stop a call that uses the line for emergency call.