Fortinet FortiVoice - Page 209

Fortinet Technologies Inc. Page 209 FortiVoice Enterprise Phone System 4.0.0 Administration Guide
4. Optionally, enter any comments about this key action.
5. Click Create.
Go voicemail The call is transferred to a voice mailbox, allowing the caller to leave
a message.
Select the voice mailbox. You can click Edit to modify an existing
one or New to add a new one. For more information, see
“Configuring IP extensions” on page 130.
Ring group The call is transferred to the call queue of a ring group. The call is
placed on hold. The system will ring the next available extension in
the ring group.
Select the ring group. You can click Edit to modify an existing one or
New to add a new one. For more information, see “Creating
extension groups” on page 156.
Dial number The call is transferred to a specified remote extension number.
Enter the remote extension number. For more information, see
“Setting up remote extensions” on page 142.
Call queue The call is transferred to a call queue.
Enter the call queue configuration. For more information, see
“Creating call queues” on page 221.
Lookup name
directory
Access the dial-by-name directory so the caller can find a user’s
extension number by entering the user’s name.
Change language Change the auto attendant greeting language. Select the language
and a follow-up action. If you choose Auto attendant for the
follow-up action, select the auto attendant.
For Language, if you select Default, the greeting message will be the
same as what you set for the FortiVoice unit. For more information,
see “Setting PBX location and contact information” on page 98.
You can also select other languages. The language files are created
in “Adding prompt languages” on page 110.
Auto attendant Route the call to another auto attendant, which allows actions to be
nested into a powerful call routing system. For example, the main
auto attendant can say “Press one for English. Oprima dos para
Español.” Option 1 goes to the English auto attendant and option 2
goes to the Spanish auto attendant.
Select an auto attendant. For information on creating auto
attendants, see “Configuring auto attendants” on page 203.
Start over The auto attendant will repeat the announcement.
Go back The auto attendant will repeat the previous level announcement.
Hang up The call is terminated.