Image Quality Problems
483
Problem Solving
15
Printed toner
smudges when
rubbed with your
finger.
Toner is not
fused to the
paper.
The paper is
dirtied with toner.
Is the paper damp? Replace with paper from a new ream.
Refer to "Loading Paper" (P.271).
The paper in use is
unsuitable.
Load suitable paper.
Refer to "Loading Paper" (P.271).
The entire paper
area is printed
black.
The drum cartridge is
depleted or damaged.
Contact our Customer Support Center.
A probable cause is a high-
voltage power supply
malfunction.
Contact our Customer Support Center.
Nothing is
printed.
Two or more sheets of
paper are being fed
simultaneously. (double-
feed)
Fan the paper well and reset.
Refer to "Loading Paper" (P.271).
A probable cause is a high-
voltage power supply
malfunction.
Contact our Customer Support Center.
White areas or
stripes appear.
Is the paper damp? Replace with paper from a new ream.
Refer to "Loading Paper" (P.271).
The paper in use is
unsuitable.
Load suitable paper.
Refer to "Loading Paper" (P.271).
Symptoms Check Remedy
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