15 Problem Solving
492
Problem Solving
15
Trouble during Scanning
Describes solutions for problems encountered during scanning.
Note • Scan features are not available for DocuCentre 9000 not equipped with scanning feature.
Unable to Scan with the Machine
Describes solutions when unable to scan.
Document not fed properly
from the document feeder
Cause Document size is too small.
Action The minimum size of the document that can be loaded on
the document feeder is A5.
Refer to "Step 1 Loading Documents" (P.124).
Cause The right type of document is not being used.
Action The document feeder cannot be used with irregular sized
documents, business cards, transparencies, or thin
documents.
In addition, documents with tags, paper clips, and
cellophane tape cannot be used.
Refer to "Step 1 Loading Documents" (P.124).
Cause The document guides are in the incorrect position.
Action
Set the document guides to correctly match the
document size.
Refer to "Step 1 Loading Documents" (P.124).
Cause Part of the document is ripped, and a piece of paper
remaining in the document feeder.
Action
Open the document feeder cover, and remove the
piece of paper.
Refer to "Document Jams" (P.537).
Cause Documents of different sizes are set.
Action When using documents of different sizes, you must specify
[Mixed Size Originals]. Otherwise, a paper jam will result.
When setting documents of different sizes, be sure to
specify [Mixed Size Originals].
Refer to "Mixed Size Originals (Scanning Different Size
Documents Simultaneously)" (P.159).
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