272 6 Troubleshooting
017-733 When the machine is used as a print job storage device, an internal error in the software is occurred
while the job sending to the machine.
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
017-734 An internal error occurred during processing the AirPrint data.
Send the print job again by using the print driver or software other than Airprint.
If the error still is not resolved, contact our Customer Support Center.
017-735 Device usage is prohibited.
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
017-755 Cannot download a software.
Take one of the following measures:
• Confirm that [Enabled] is checked in CentreWare Internet Services under [Properties] > [Services] >
[Machine Software]> [Upgrades].
• Download the software through USB connection.
017-759 An error occurred during firmware update in the machine.
Contact our Customer Support Center.
017-766 An error occurred in connecting to the POP3 server. Probable causes are follows.
1)When connecting to the POP3 server by the TLS communication, the port number is incorrect.
2)When connecting to the POP3 server by the SSL communication, an internal error occurred.
For 1), set the correct port number for the POP3 server.
For 1), switch off the machine power, make sure that the touchscreen is blank, and then switch on the
machine power. If the error still is not resolved, contact our Customer Support Center.
017-767 A SSL server authentication error occurred because the server certificate for the POP3 server is invalid.
Use the valid server certificate for the POP3 server.
017-768 The server certificate for the POP3 server is before the valid period.
Be sure to match the time set on the POP3 server and the machine. If the time matches, use the valid
server certificate.
017-769 The server certificate for the POP3 server is expired.
Be sure to match the time set on the POP3 server and the machine. If the time matches, use the valid
server certificate.
017-770 The server addresses of the POP3 server and the server certificate are not same.
Use the valid server certificate in which the correct server address is written.
017-771 An error occurred.
Execute the operation again. If the error still is not resolved, contact our Customer Support Center.
017-780 When [Enabled] is set to [Auto Job Promotion], a bypassed job is automatically deleted after a certain
period of time.
No measure is required.
Note
• If necessary, change the setting by set [Disabled] or specify the period of time until a bypassed job is
deleted between 1 minute and 120 hours.
017-787 An error occurred while processing data for printing of Google Cloud Print.
Print by a method other than Google Cloud Print.
018-400 Although IPsec is enabled, the IPsec settings are inconsistent.
• Although [Preshared Key] is set in [IKE Authentication Method], a passcode is not set.
• Although [Digital Signature] is set in [IKE Authentication Method], an IPsec certificate is not set.
Remove the inconsistency of the IPsec settings, and enable IPsec again.
• When [Preshared Key] is set in [IKE Authentication Method], set the passcode.
• When [Digital Signature] is set in [IKE Authentication Method], set an IPsec certificate.
018-405 An error occurred during LDAP authentication.
The account is disabled in the active directory of the authentication server, or the access is set to
disabled. Consult your network administrator.
Error Code Cause/Remedy
To Next Page
Loading...
