292 6 Troubleshooting
Mail Print/E-mail Notification Service Problems
Clicking [Apply] does not reflect the
new settings.
Did you enter the values correctly?
If the values are not valid, an error message will be displayed.
Check if the values are entered correctly.
The password input screen is
displayed.
The default user ID and password of the CentreWare Internet Services administrator are:
• User ID: 11111
• Password: x-admin
Symptom Cause/Remedy
E-mail printing cannot be
performed.
Is the e-mail address of the printer configured?
Use CentreWare Internet Services to configure the settings.
Is the [Receive E-mail] setting on?
Use CentreWare Internet Services to configure the settings.
Are the SMTP server IP address and POP3 server IP address (when POP3 is selected as the
receive protocol) configured correctly?
Use CentreWare Internet Services to configure the settings.
Are the POP user name and password configured correctly?
Use CentreWare Internet Services to configure the settings.
Are permitted e-mail domains configured?
Use CentreWare Internet Services to confirm that your domain is included as a permitted
e-mail domain.
Are the SMTP server and POP server running normally?
Contact your network administrator.
A PDF file attached with Mail Print
does not print.
Printing may not be possible when memory capacity is insufficient.
Printer status mail is not sent with
the e-mail notification service.
Is the e-mail address of the printer configured?
Use CentreWare Internet Services to configure the settings.
Is the [E-mail Notification Service] setting on?
Use CentreWare Internet Services to configure the settings.
Are the SMTP server IP address and POP3 server IP address (when POP3 is selected as the
receive protocol) configured correctly?
Use CentreWare Internet Services to configure the settings.
Are the POP user name and password configured correctly?
Use CentreWare Internet Services to configure the settings.
Are the items or events for notification set correctly?
Use the CentreWare Internet Services properties screen to configure the settings.
Are the e-mail addresses of recipients entered correctly?
Use the CentreWare Internet Services properties screen to enter addressees.
Are the SMTP server and POP server running normally?
Contact your network administrator.
Symptom Cause/Remedy
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