238 6 Troubleshooting
6.2 Stapler Faults
A staple jam may occur when the finisher (optional) is installed to use the stapler. In such case,
check the message on the display and perform the procedures on the following pages.
CAUTION
• Be careful in removing jammed staples.
Also, when printouts are not stapled or staples are bent, follow the procedures to clear the staple
jams. Contact our Customer Support Center if the problem persists after you have tried the
following solutions.
Important
• Even if the sheets have been stapled together properly, staples may rise up depending on the way you handle the sheets.
If copies are stapled as shown in the figures below, contact our Customer Support Center.
One side of staple rising up Staple bent in reverse direction
Flattened staple
Entire staple rising up
Flattened staple
Staple rising up with
center pressed in
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