Fujitsu Siemens Computers pmn - 11 Contacting the Help Desk

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U41117-J-Z125-7-76 545

11 Contacting the Help Desk

The telephone numbers for the Fujitsu Siemens Computers Help Desk can be found at the

following URL:

http://www.fujitsu-siemens.com/helpdesk

When you call, please have the serial number of your device available.

Main Page

Default Chapter3
- Table of Contents3
1 Introduction19
- Objective and Target Group for the Manual20
- Concept of the Manual20
- Notational Conventions21
- Note21
2 Centricstor - Virtual Tape Library23
- The Centricstor Principle23
- Hardware Architecture26
- ISP (Integrated Service Processor)27
- VLP (Virtual Library Processor)27
- ICP (Integrated Channel Processor)28
- IDP (Integrated Device Processor)29
- ICP_IDP or IUP (Integrated Universal Processor)29
- RAID Systems for the Tape Volume Cache30
- Fibrechannel (FC)31
- FC Switch (Fibre Channel Switch)31
- Host Connection32
- Software Architecture32
- Operation35
- Administering the Tape Cartridges35
- Writing the Tape Cartridges According to the Stacked Volume Principle35
- Repeated Writing of a Logical Volume Onto Tape36
- Creating a Directory36
- Reorganization of the Tape Cartridges37
- Procedures38
- Creating the Centricstor Data Maintenance38
- Issuing a Mount Job from the Host39
- Scratch Mount42
- New System Functions43
- Standard System Functions44
- Partitioning by Volume Groups44
- Call Home" in the Event of an Error44
- SNMP Support45
- Exporting and Importing Tape Cartridges45
- Vault Attribute and Vault Status46
- Transfer PVG46
- Optional System Functions47
- Compression48
- Multiple Library Support49
- Dual Save50
- Extending Virtual Drives52
- System Administrator's Edition52
- Fibre Channel Connection for Load Balancing and Redundancy52
- Automatic VLP Failover52
- Cache Mirroring Feature55
- General55
- Hardware Requirements55
- Software Requirements56
- Mirrored RAID Systems57
- Presentation of the Mirror Function in GXCC58
- Accounting59
3 Switching Centricstor On/Off61
- Switching Centricstor on61
- Switching Centricstor off62
4 Selected System Administrator Activities63
- Partitioning on the Basis of Volume Groups63
- General63
- Rules64
- System Administrator Activities65
- Adding a Logical Volume Group66
- Adding a Physical Volume Group66
- Adding Logical Volumes to a Logical Volume Group66
- Adding Physical Volumes to a Physical Volume Group67
- Assigning an LVG to a PVG67
- Removing an Assignment between an LVG and a PVG67
- Changing Logical Volumes to Another Group68
- Removing Logical Volumes68
- Removing Logical Volume Groups68
- Removing Physical Volumes from a Physical Volume Group69
- Removing Physical Volume Groups69
- Cache Management70
- Dual Save71
- General71
- System Administrator Activities72
- Assigning a Logical Volume Group to Two Physical Volume Groups72
- Removing a Dual Save Assignment72
- Reorganization73
- Why Do We Need Reorganization73
- How Is a Physical Volume Reorganized74
- When Is a Reorganization Performed75
- Which Physical Volume Is Selected for Reorganization76
- Own Physical Volumes for Reorganization Backup78
- Starting the Reorganization of a Physical Volume78
- Configuration Parameters79
- Cleaning Physical Drives81
- Synchronization of the System Time Using NTP82
5 Operating and Monitoring Centricstor83
- Technical Design83
- General83
- Principles of Operation of GXCC84
- Monitoring Structure Within a Centricstor ISP87
- Operating Modes90
- Operator Configuration91
- Basic Configuration91
- Expansion91
- GXCC in Other Systems92
- Screen Display Requirements92
- Managing Centricstor Via SNMP92
- Connection to SNMP Management Systems92
- SNMP and GXCC93
- Starting GXCC95
- Differences to Earlier Centricstor Versions95
- Command Line95
- Explanation of the Start Parameter -Aspect97
- Environment Variable XTCC_CLASS98
- Passwords98
- Optional Access Control for Observe Mode99
- Authentication99
- Suppressing the Password Query100
- Additional Password Query101
- Starting the Centricstor Console102
- Starting from an X11 Server102
- General Notes on the X11 Server Architecture102
- Using the Direct XDMCP Interface104
- Starting from a UNIX System104
- Starting from a Windows System Via Exceed105
- Starting from a Windows/Nt System Via Xvision108
- GXCC Welcome Screen114
- Selecting the Centricstor System116
- Establishing a Connection after Clicking on OK116
- Authentication117
- Software Updates118
6 Gxcc119
- Main Window119
- Standard119
- Loss of a Connection120
- Elements of the GXCC Main Window121
- Title Bar121
- Footer121
- Function Buttons and Displays in the Button Bar123
- System Information123
- Console Messages124
- Function Bar124
- Message Window125
- Asynchronous Errors125
- Block Diagram126
  - Status Information133
  - Object Information and Object-Related Functions133
- ICP Object Information134
- IDP Object Information135
- Functions of an ISP135
  - Show Details (XTCC)135
- Functions for All Isps of a Particular Class135
- Information about the RAID Systems136
- RAID System Functions137
  - Show Complete RAID Status137
- Information on Fibre Channel Fabric138
- Functions of the Fibre Channel Fabric138
  - Controller Color Scheme139
  - Show Data Fcswitch <Name of the Switch> [(Trap)]139
- Information about the FC Connections140
- Information on the Archive Systems140
- ISP System Messages141
- SNMP Messages141
- Configuration Changed142
Function Bar143
- Overview of GXCC Functions143
- File145
  - Save145
  - Open146
  - Show146
  - Print146
  - Exit147
- Unit147
  - Select147
- Options150
  - Settings150
  - Show Current Aspect151
- Autoscan152
  - Start Autoscan/Stop Autoscan152
  - Settings153
- Tools154
  - Global Status154
  - Get Remote/Expand Local File154
  - Show Remote File156
  - Show System Messages158
  - GXCC Update/Revert Tool159
- Configuration166
- RAID Filesystems171
- Logical Volume Groups173
- Physical Volume Groups181
- Distribute and Activate188
- Profile191
- Add/Select Profile191
- Administration193
- Show Wwn's195
- Show Optional Functions196
- Show CS Configuration197
- Diagnostic Snapshots197
- Logical Volume Operations202
- Logical Volume Operations » Show Logical Volumes203
- Logical Volume Operations » Show Logical Volumes (Physical View)207
- Logical Volume Operations » Change Volume Group209
- Logical Volume Operations » Add Logical Volumes211
- Logical Volume Operations » Erase Logical Volumes213
- Physical Volume Operations215
- Physical Volume Operations » Show Physical Volumes215
- Physical Volume Operations » Link/Unlink Volume Groups221
- Physical Volume Operations » Add Physical Volumes223
- Physical Volume Operations » Erase Physical Volumes226
- Physical Volume Operations » Reorganize Physical Volumes228
- Setup for Accounting Mails229
- Help232
- Readme / LIESMICH232
- Direct Help / Direkthilfe232
- System Messages232
- About GXCC232
- Revision Summary233
- Hardware Summary234
- Online Manual235
7 Global Status237
- General237
- Operation of the Global Status Monitor239
- Function Bar of the Global Status Monitor239
- File239
- Print239
- Exit240
- Config241
- Tools242
- Global Extended Control Center242
- Show Balloon Help Summary242
- Statistics245
- Help245
- Global Status Button Bar246
- Display of the Global Status Monitor247
- Performance249
- Virtual Components251
- Physical Components254
- History Data257
- General258
- Recording Analog Operating Data258
- Overview of the Displays258
- Selecting the Time Period262
- Selecting the Presentation Mode263
- Data Which Can be Called Via the Function Bar264
- Statistics » History of264
- Statistics » History of » Cache Usage265
- Statistics » History of » Channel/Device Performance266
- Statistics » Logical Components267
- Statistics » Logical Components » Logical Drives268
- Statistics » Logical Components »Logical Volumes (Physical View)271
- Statistics » Logical Components » Logical Volumes (Logical View)272
- Statistics » Logical Components » Logical Volume Groups273
- Statistics » Logical Components » Jobs of Logical Volume Groups275
- Statistics » Physical Components276
- Statistics » Physical Components » Physical Drives277
- Statistics » Physical Components » Physical Volumes279
- Statistics » Physical Components » Physical Volume Groups283
- Statistics » Physical Components » Jobs of Physical Vol. Groups289
- Statistics » Physical Components » Reorganization Status291
- Statistics » Usage (Accounting)293
- Data Which Can be Called Via Objects of the Global Status297
- History Diagrams298
- Function/Menu Bar298
- File298
- Date300
- Time301
- Range301
  - Run301
  - Mode301
  - Profile302
  - Help302
- Toolbar302
- Status Bar303
- Diagrams for the Throughput (Left-Hand Part of the Screen)303
- Diagrams for Virtual Components (Central Part of the Screen)305
  - ICP Emulations305
  - Cache Usage309
- Diagrams of the Physical Components (Right-Hand Part of the Screen)310
  - IDP Statistics310
  - Tape Pool Values313
- Exporting History Data314
- Command Line Tool for Generating the History Data316
Xtcc325
General325
Margins of the Main XTCC Window328
- Title Bar328
- Status Bar328
Function Bar330
- File331
- Unit335
  - Select335
- Options336
- Autoscan338
- Tools341
- Profile344
  - Select346
- Help348
Elements of the XTCC Window352
- Display352
- Unexpected Errors354
- Message Window354
- Object-Related Functions355
- Group Display356
File Viewer360
- Opening the File Viewer360
- Function Bar360
- File361
  - Open (Text)/Open (Hex)361
  - Save as361
  - Re-Read361
  - Print361
  - Exit361
- Autoupdate362
  - Start362
  - Stop362
- Autopopup362
  - Enable362
  - Disable362
- Highlight363
- Search Down/Up364
- Mode365
  - 1St Line -> Ruler/Selection -> Ruler365
  - Text/Hex365
- Abort365
- Enlarge Font / Reduce Font365
- Tab Stop Interval366
- Help366
- Isp367
- Object Information on the ISP367
- ISP Functions368
- Show Revision History369
- Version Consistency Check370
- Show Diff. Curr./Prev. Version371
- Show Node Element Descriptors372
- Show Configuration Data373
- Show System Log375
- Show SNMP Data375
- Clean File System375
- Internal Objects of the ISP376
- Representation of Internal Objects376
- Hard Disk Drives376
- CD-Rom377
- Streamer377
- SCSI Controller378
- RAID Controller378
- Functions of the ISP-Internal Objects378
- Hard Disk, CD-ROM, Streamer, All Internal Objects378
- ESCON/FICON Host Adapter379
- Object Information for the ESCON/FICON Host Adapter379
- ESCON/FICON Host Adapter Functions381
- Show Node ID Details381
- Show Node Element Descriptors382
- Show Dump (Prkdump)383
- Emulations of Drives Connected to OS/390 Host Adapters384
- Information on Emulations384
- Functions for Individual 3490 Emulations385
- Show Error/Transfer Statistics386
- Show Short Trace387
- Show Path Trace388
- Show Error Log389
- Show Memory Log390
- Functions for All 3490 Emulations390
- Virtual 3490 Drives391
- Object Information and Error Messages for Virtual 3490 Drives391
- Error Conditions Indicated on the Display392
- Object Information393
- SIM/MIM Error Messages on Virtual Devices393
- Virtual Drive Functions394
- Show SCSI Sense395
- Show Medium Info (MIM)396
- Show Service Info (SIM)397
- Unload and Unmount397
- FC-SCSI Host Adapter398
- Object Information on FC-SCSI Host Adapters398
- FC-SCSI Host Adapter Functions399
- Perform Link Down/Up Sequence399
- Emulations of SCSI Drives (VTD)399
- Object Information on Emulations of SCSI Devices399
- Functions for Individual VTD Emulations401
- Show Trace401
- Functions for All VTD Emulations401
- Virtual SCSI Drives402
- Object Information on Virtual Tape Drives402
- Virtual Generic Drive Functions404
- Show SCSI Sense404
- Show Medium Info (MIM)404
- Show Service Info (SIM)404
- Unload and Unmount404
- VLS (Virtual Library Service)405
- Object Information on Vlss405
- Functions for Individual Vlss406
- Show Trace406
- Global Functions for All Vlss of an ISP406
- VMD (Virtual Mount Daemon)407
- Object Information on the Virtual Mount Daemon (VMD)407
- VMD Functions407
- VLM (Virtual Library Manager)408
- Object Information for the VLM408
- VLM Functions408
- Show Cache Status408
- Set HALT Mode/Set RUN Mode410
- RAID Systems411
- Object Information on RAID Systems411
- Functions of RAID Systems414
- Show Complete RAID Status (All Types)414
- Show Mode Pages (CX500/CX3-20 and FCS80)415
- Show Log415
- Show Mode Page Details415
- PLM (Physical Library Manager)416
- Object Information on the PLM416
- PLM Functions416
- PLS (Physical Library Service)417
- Object Information on the PLS417
- Functions for Individual Plss417
- Functions for All Plss417
- SCSI Archive Systems418
- Object Information on Archive Systems418
- SCSI Archive System Functions419
- Show Mode419
- Show Log419
- PDS (Physical Device Service)420
- Object Information on PDS420
- PDS Functions420
- SCSI Controllers421
- Object Information on SCSI Controllers421
- SCSI Controller Functions422
- Rescan Own Bus422
- Rescan All Busses422
- Cartridge Drives (Real)423
- Object Information on Tape Drives423
- Tape Drive Functions425
- Show SCSI Sense426
- Show Log426
- Show Log427
- Show Log Page Details427
- Show Mode427
- Show Mode428
- Show Mode Page Details428
- Show Vital Product Data429
- Show Medium Info (MIM)431
- Show Service Info (SIM)432
- Global Functions for Tape Drives432
- Remove Symbols of All Drives433
- MSGMGR (Message Manager)433
- Object Information on the Message Manager (MSGMGR)433
- MSGMGR Functions433
- Show Trace434
- Show Trap Trace434
- Perflog435
- Object Information of PERFLOG435
- PERFLOG Functions436
- Show Trace & Logging436
- ACCOUNTD (Account Daemon)437
- Object Information of ACCOUNTD437
- Functions of the ACCOUNTD437
- MIRRORD (Mirror Daemon)438
- Object Information of MIRRORD438
- Functions of MIRRORD438
- S80D (S80 Daemon)439
- Object Information of S80D439
- Functions of S80D439
- VLPWATCH (Vlpwatch Daemon)440
- Object Information of VLPWATCH440
- Functions of VLPWATCH440
9 Explanation of Console Messages441
- General441
- Message Lines445
- Sxcf445
- Sxch447
- Sxcm449
- Sxdn450
  - Sxdt450
- Sxfc452
- Sxfp454
- Sxfw455
- Sxib456
- Sxla458
- Sxlv458
- Sxmm459
- Sxpl465
- Sxps482
- Sxrd485
- Messages of the Monitoring Daemon for the Internal RAID485
- Fibrecat S80 Messages488
- Fibrecat CX500 and CX3-20 Messages489
- Fibrecat CX500 and CX3-20 Messages490
- Sxrp491
- Sxsb494
- Sxsc495
- Sxsd495
- Sxse496
- Sxsm497
- Sxsw510
  - Sxtf510
- Sxvd516
- Sxvl517
- Sxvls521
- Sxvs522
- Sxvw523
- Sxvx537
- Message Complexes538
- Timeout on the RAID Disk Array538
- Timeout on the MTC Drives539
- Failure of RAID Systems540
- Failover at the RAID System541
- Bus Reset for SCSI Controller542
10 Waste Disposal and Recycling543
11 Contacting the Help Desk545
12 Appendix547
- Integration of Centricstor V3.1 in SNMP547
- Structure547
- Activating SNMP on Centricstor548
- Configuring SNMP under Centricstor548
- Activating the Configuration548
- Changes in Central Files548
- Monitoring Centricstor549
- GXCC as a Monitoring Tool Without SNMP549
- Monitoring Using any SNMP Management Station550
- Centricstor Global System State551
- GXCC on the SNMP Management Station551
- Sending a Trap to the Management Station551
- Monitoring of Centricstor V2/V3.0 and V3.1552
- Installation on the Management Station CA Unicenter552
- Reading in the GUI CD552
- Installation of the CA Unicenter Extensions for Centricstor553
- Identification and Editing of the Centricstor Traps553
- Working with CA Unicenter and Centricstor554
- Centricstor Icon under CA Unicenter554
- Identifying a Centricstor and Assigning the Icon555
- Receipt and Preparation of a Centricstor Trap556
- Monitoring Centricstor Using Ping and MIB-II557
- Calling the GXCC from the Pop-Up Menu of CA Unicenter557
- Monitoring of Centricstor V2/V3.0 and V3.1 with CA Unicenter557
- Summary557
- E-Mail Support in Centricstor558
- Sendmail Configuration558
- Setting up the DNS Domain Service558
- Configuring the E-Mail Template560
- Description of the E-Mail Formats561
- Transferring Volumes562
- Introduction562
- Export Procedure563
- Import Procedure564
- Special Features of the PVG TR-PVG565
- Additional Command Line Interface (CLI)566
- Transfer-Out566
- Removing Pvs and Lvs568
- Adding a PV to the Transfer-In568
- Removing an LV from a Transfer List570
- Skipping an LV / Removing a PV570
- Special Situations570
- Library Commands571
- ADIC Library with das Server571
- Storagetek Library with ACSLS Server571
- Fujitsu Library with LMF Server (PLP)571
- Licenses572
- Xpdf, Gzip572
- Preamble572
- Gnu General Public License573
Appendix: How to Apply These Terms to Your New Programs577
- Firebird579
- Sendmail589
- Xml590
- Licence for Libxslt Except Libexslt590
- Licence for Libexslt591
- Ntp592
- Tcpd596
- Prngd596
- Openssh597
- Openssl604
- Tcl607
- Glossary609
- Figures619
- Related Publications627
- Index629

Fujitsu Siemens Computers pmn - 11 Contacting the Help Desk

Table of Contents