Diagnostics and System Data11.4
Diagnostics allow you to find the root cause of a an issue or a breakdown that may occur
during the life of your Mailing System.
The system performs tests automatically to diagnose the problem and generate
corresponding reports.
The System Data gives data about the status of the system and the events or errors that
have occurred.
This type of call should only be performed upon request by Customer Service.
Diagnostics
As Supervisor, you can gain access to all the diagnostic data listed below:
CommentsDiagnosticNo.
Sends a message to a server (if connected) to check
the line.
Ping Server1
Reports the status ([0] or [1]) of the sensors below:
•
Top doc
•
Start print
•
Cover
•
Carriage
•
Top Seal
Sensors Status2
Advanced Feeder3
Gives access to the tests bellow:
•
1 Dynamic Scale main motor test
•
2 Dynamic test
Dynamic Scale Sensors4
The screen displays, successively, a black bar without
text, then a text.
Display5
Displays “Key ok” if the test is correctKeypad6
Checks the two USB ports (need USB keys).USB ports7
Checks the serial port.Serial Connection8
Checks the Modem.Modem Self Test9
Checks Lan address.Ping Tool10
Checks Lan connection.IP Configuration Checker11
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| Page 230 | feb-14-2014 12:06 |
11
Troubleshooting
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