89
Error Code Error Message Error Condition Troubleshooting
W4465–W4468 Memory recovery WARNING
Recovery performed from backup memory.
Check whether the QC card is read by con-
firming the lot number. If not, re-read the QC
card.
A circuit board signal error has
occurred.
Check the lot information whether the
QC card has been read. If the card has not
been read, read the QC card again. Please
contact Heska Technical Support Services
for assistance.
W4471, W4472 Memory recovery WARNING
Recovery performed from backup memory.
Check the setting for control fluid range.
Check the setting for control fluids.
W4475 Memory initial-value recovery WARNING
Recovery performed from backup memory.
Please contact Heska Technical Support
Services for assistance.
E4490 File deletion ERR
E4600–E4613 Calculation ERR
W4720 Clock setting WARNING
Set date & time.
If the error still occurs, contact Heska Technical
Support Services.
The date and time have been
reset.
Set the date and time using [Date & Time
settings] in Normal mode. Section 8.3.1
IMPORTANT
If the date and time are not adjusted
correctly, the analyzer may fail to
determine the expiration of the slides and
the calibration, and the measurement
results may not be accurate.
W4721 Clock control failure WARNING
Set date & time.
If the error still occurs, contact Heska Technical
Support Services.
A circuit board signal error has
occurred.
Set the date and time using [Date & Time
settings] in Normal mode. Section 8.3.1
E4730 Hardware initialization ERR Please contact Heska Technical Support
Services for assistance.
W4731, E4732 Power control ERR
W4733 Power switch control WARNING
W4735 LCD backlight control WARNING
W4736 LCD brightness setting WARNING
W5000 USB memory read ERR
W5020 USB memory write ERR
W5050 No USB memory
USB memory can not be recognized.
The USB memory is not inserted. Insert USB memory.
If the error occurs again, please contact
Heska Technical Support Services for
assistance.
E5500 Abnormal sample spreading on slide Signal system error inside circuit
board.
When an error occurs after turning the
power on and off, please contact Heska
Technical Support Services for assistance.
E5901 Software logic ERR A software error has occurred. Please contact Heska Technical Support
Services for assistance.
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