85
9. During a sampler drive system error.
Error Code Error Message Error Condition Troubleshooting
E1000, E1001,
E1003, E1004
Sampler up/down motor ERR
Problem on the sample nozzle side.
Perform inspection. Contact Heska Technical
Support Services.
Movement error of sample/
dilution nozzle.
Switch off the analyzer when the
measurement is completed. Make sure there
are no foreign objects (such as a tip or slide)
stuck in the sampler unit.
NOTE: If the error still occurs after switching
the analyzer off and on, please contact Heska
Technical Support Services.
E1002 Sampler up/down motor operation ERR
Problem on the sample nozzle side.
Perform inspection. Contact Heska Technical
Support Services.
Movement error of sample/
dilution nozzle.
E1010, E1011,
E1013, E1014
Sampler up/down motor ERR
Problem on the reference fluid nozzle side.
Perform inspection. Contact Heska Technical
Support Services.
Movement error of reference
fluid nozzle.
E1012 Sampler up/down motor operation ERR
Problem on the reference fluid nozzle side.
Perform inspection. Contact Heska Technical
Support Services.
Movement error of reference
fluid nozzle.
E1100–E1103
W1104
Sampler movement motor ERR
Problem with sampler movement.
Perform inspection. Contact Heska Technical
Support Services.
Movement error during
horizontal transfer of the
sampler unit.
E1200, E1201,
E1203, W1204
Syringe motor ERR
Problem with the syringe. Contact Heska
Technical Support Services.
Movement error of the syringe
motor.
E1202 Syringe motor operation ERR
Problem with the syringe. Contact Heska
Technical Support Services.
Movement error of the syringe
motor.
7.2.5 Photometric system errors
IMPORTANT
If a photometric system error has occurred, perform each troubleshooting step listed below and rerun the measurement.
1. During a fluctuation of light source intensity.
Error Code Error Message Error Condition Troubleshooting
W0036 Soiled black plate WARNING
Reference black plate soiled.
Clean the black plate.
The reference plate is dirty. Switch off the analyzer and clean each part
listed below.
• Clean the light source unit lens
Section 6.5
• Clean the reference plate Section 6.3
• Clean the photometer Section 6.3
After cleaning, switch on the power. If the
errors still occur after cleaning, replace the
light source lamp. Section 6.5
NOTE: If the error occurs again, please
contact Heska Technical Support Services.
W0030 Lamp replacement WARNING
Low light intensity. Clean photometer.
The light intensity of the light
source lamp is insufficient.
E0511 Faulty A/D controller The light intensity is changing
during measurement.
CAUTION
The light source lamp gets very hot. Before
cleaning the light source unit or replacing
the light source lamp, turn off the power,
wait at least 5 minutes, and then check the
lamp has cooled.
Error marks
* or ?
Error marks * or ? are printed on the results The light intensity is changing
during measurement.
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