For general ZDB, restore, and instant recovery related troubleshooting, see the
troubleshooting sections in the HP Data Protector zero downtime backup
administrator's guide.
See also the troubleshooting section in the SAP R/3 chapter of the HP Data Protector
integration guide.
Before you begin
• Ensure that the latest official Data Protector patches are installed. See the online
Help index: “patches” on how to verify this.
• See the HP Data Protector product announcements, software notes, and references
for general Data Protector limitations, as well as recognized issues and
workarounds.
• For an up-to-date list of supported versions, platforms, and other information, see
the latest support matrices at http://www.hp.com/support/manuals.
General troubleshooting
Problem
Data Protector reports “12:8422” error when using Data Protector Oracle integration
after an upgrade of Oracle8i to Oracle9i
After Oracle8i is upgraded to Oracle9i, the following error is returned during the
configuration of Oracle instance or during the backup:
*RETVAL*8422
Action
Rename the Oracle8i svrmgrl binary to something else so that Data Protector will
not find it. The Oracle upgrade process from Oracle8i to Oracle9i does not remove
the Oracle8i svrmgrl binary, rather it changes its permissions. Once the svrmgrl
binary is renamed, Data Protector will use Oracle9i sqlplus, as it should, to
complete the operations correctly.
Problem
Configuration fails due to a database operation failure
During configuration of an SAP R/3 database, Data Protector reports the following
error:
Integration cannot be configured.
Zero downtime backup integration guide 229
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