Configuration and backup problems
The following list gives a description of problems and actions to be taken to resolve
them:
• The Server Manager is unable to connect to the destination
Check whether the Oracle TNS listener process is up and running. Check whether
there are any environment variables required for a successful remote connection
to the target database; for example, TNS_ADMIN and SHLIB_PATH. Set these
environment variables using the Data Protector GUI.
Refer to Data Protector SAP R/3 configuration file for more information on the
Data Protector SAP configuration file.
• Configuration procedure fails
Check whether the Oracle Server is up and running.
Check the login information for the target from the application system using Oracle
Server Manager. If you cannot log in, then perform the following actions:
Check whether sysoper and sysdba rights are set for the Oracle administrator
user.
Examine system errors reported in:
• On UNIX:
/var/opt/omni/log/debug.log
/var/opt/omni/log/sap.log
/var/opt/omni/log/oracle8.log
• On Windows:
Data_Protector_home\log\debug.log,
Data_Protector_home\log\sap.log
Data_Protector_home\log\oracle8.log
If you have special Oracle environment settings, ensure that they are registered
in the Environment sublist of the Data Protector SAP configuration file:
/etc/opt/omni/server/integ/config/SAP/client_name%ORACLE_SID
(UNIX Cell Manager), or
Data_Protector_home\Config\server\integ\config\sap\client_name%ORACLE_SID
(Windows Cell Manager).
Refer to “Data Protector SAP R/3 configuration file” on page 167 for more
information on the Data Protector SAP configuration file.
• Starting the backup fails
Data Protector SAP R/3 ZDB integration238
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