Actions Yes No
Step 3
Perform the scanner sensor and motor tests.
Did any test fail?
Go to step 4. Go to step 8.
Step 4
Did the Flatbed Home Sensor test or flatbed motor test fail?
Go to step 5. Go to step 6.
Step 5
Replace the flatbed.
Did this solve the problem?
Problem solved. Go to step 6.
Step 6
Did the ADF pick motor or feed motor tests fail?
Go to step 7. Go to step 8.
Step 7
Replace the ADF.
Did this fix the problem?
Problem solved. Go to step 8.
Step 8
Replace the controller board.
Did this fix the problem?
Problem solved. Contact your next level
of support.
ADF service check
Action Yes No
Step 1
Check all cables connecting the ADF and flatbed to the controller board.
Are they properly connected?
Go to step 3. Go to step 2.
Step 2
Re-connect the cables to the controller board.
Did this fix the problem?
The problem is solved. Go to step 3.
Step 3
Enter diagnostics mode and navigate to:
SCANNER TESTS >Sensor Test
Perform the scanner sensor tests.
Navigate to:
SCANNER TESTS > Motor Tests
Perform the scanner motor tests.
Did any test fail?
Go to step 4. Go to step 8.
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Diagnostic information
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