Additional checks—244 paper jams
Error code Description Action
244.xx Paper jam
Check <area>
A single or multiple page media jam in the 650-sheet
Duo Drawer (tray 2). Multiple pages of media are
jammed in the 650-sheet Duo Drawer (tray 2).
• Clear paper path.
• Fan the media.
• Verify the proper tray settings for the media.
• Check the condition of the pick tires.
• Make sure the tray is fully inserted.
• If the above doesn't clear the error, then see
“200.xx Input (S2) sensor service check” on
page 42.
250 paper jams
1 Push the paper release lever in the multipurpose feeder to access the jammed paper, and then gently pull out the
paper.
Note: Make sure all paper fragments are removed.
2 Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the
edges on a level surface.
7527
Diagnostic information
61
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