MOOR INSTRUMENTS moorLDI2 RESEARCH USER MANUAL
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24. WARRANTY AND SERVICE POLICY
We warrant all products manufactured by Moor Instruments Limited to be free from defects in
material and workmanship for the following:
moorLDI2 and stand (all models supplied new): 2 years from date of delivery.
Should a defect occur within the above period of time we will either replace or repair any defective
parts of the instrument free of charge, provided that:
(1) The instrument is returned to Moor Instruments Limited, carriage paid, by customer.
(2) Our examination discloses to our satisfaction that the part(s) are defective.
This warranty is not applicable to any instrument which has been repaired or altered in any way so as
to affect, in our judgement, its operation, stability, and/or reliability, or has been subject to neglect,
misuse, abuse, negligence or accident. Neither shall this warranty apply to any instrument that has
not been connected and/or operated according to the instructions provided by Moor Instruments
Limited. Software programs are supplied without warranty that the functions performed are free from
errors, defects or bugs. Software upgrades that fix known bugs will be supplied free of charge, on
request, within the warranty period.
Moor Instruments Limited will be pleased to assist you in, and answer all questions pertinent to, the
installation and operation of your instrument. Please feel free to write to us or telephone/fax/email us
at any time. We shall endeavour to provide prompt and useful advice. We will try to diagnose the
problem and will give verbal instructions on how to proceed. If your problem cannot be resolved
through our combined efforts we may prefer to authorise the return of your unit to Moor Instruments
Limited. In this case read and follow the instructions on Returns (Section 23).
24.1 Service Due Warning
A warning is given to remind users when an annual service is required:
When this message is displayed, arrangements should be made for equipment to be serviced.
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