Moor Instruments moorLDI2-VR - 23 Returns Procedure; Decontamination

MOOR INSTRUMENTS moorLDI2 RESEARCH USER MANUAL
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23. RETURNS PROCEDURE
1. Contact Moor Instruments in advance to inform us of the defective equipment to be returned
and Fax the completed contamination form (A28) to Moor Instruments for inspection. A Moor
Instruments returns number can be issued (if required) at this stage for tracking progress.
2. Pack the instrument very carefully, preferably in its original case, to avoid damage in transit.
When returning Moor Instruments Equipment always return ALL associated leads, flux
standard and optic probes being used with the equipment at the same time for checking.
3. It is important that parts are cleaned and, if necessary, decontaminated before return to Moor
Instruments. Repairs cannot be started until decontamination has been certified.
4. Include a delivery note to include all parts returned, recording serial numbers of parts (if
available).
5. Include a fault report note explaining exactly what difficulties or fault you have encountered or
other reason for return and action required.
6. Ship to Moor Instruments Limited, carriage paid, marked FRAGILE.
7. If exporting to the UK please return using the appropriate IPR number and clearly mark on all
paperwork “RETURN FOR REPAIR”
23.1 DECONTAMINATION
To protect Moor Instruments staff from pathogens all equipment returned for inspection, service or
repair must be decontaminated, if appropriate, before it is sent.
The decontamination should be certified by enclosing a Decontamination Certificate with packaging
documents. No equipment will be handled unless it is accompanied by a Decontamination
Certificate .
Procedures:
A. Decontamination is not necessary if equipment has been in contact with skin only and in an
environment which presents no biological or chemical hazards. In this case Box A of the
DECONTAMINATION form should be ticked.
B. Where equipment has been contaminated with body fluids or other pathogens it should be
decontaminated and Box B of the DECONTAMINATION form should be ticked and the
method of decontamination described.
C. Where equipment has been in contact with body fluids or pathogens and has not been
decontaminated, Box C should be ticked and the certificate only should be sent to Moor
Instruments. DO NOT SEND THE EQUIPMENT UNTIL IT HAS BEEN
DECONTAMINATED. IT IS AN OFFENCE TO SEND CONTAMINATED GOODS BY
MAIL OR BY COURIER (WITHOUT PRIOR AGREEMENT OF ALL PARTIES).