Service Call
M160/M161 6-100 SM
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-00 D
TPM electronic authentication error
The machine failed TPM electronic authentication.
System hash registered in the TPM did not match the data on
the USB flash.
System module was updated in an unauthorized manner.
USB flash is not working correctly.
Replace the controller board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-01 D
USB Flash error
USB Flash file system error
USB Flash file system has been destroyed.
Replace the controller board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-02 D
TPM error
An error occurred in the TPM or TPM driver.
TPM is defective
Replace the controller board.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC878-03 D
TCSD error
An error occurred in TPM software stack.
Unable to start TPM
Necessary files missing from the TPM.
Replace the controller board.
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