Service Call
M160/M161 6-104 SM
SC No. Level Error Name/Error Condition/Major Cause/Solution
Defective HDD
HDD inconsistency caused by switching the machine off
while writing to HDD
Software bug
When HDD error-related service calls (SC860-SC865) are
issued at the same time:
This error can be caused by a defective HDD. Therefore, take
the necessary countermeasures specified for SC860, etc.
When other HDD error-related service calls (SC860-SC865)
are NOT issued at the same time:
1) Turn the main power switch off and on.
2) If it cannot be restored by taking the above measure,
initialize the Net File partition in the HDD.
Note, however, that this may delete stored data such as
documents remaining in the Fax transmission queue and
those waiting for capture. Therefore, you must obtain the
consent of your customer before executing the initialization.
Note that after executing commands including
Plumeria/Palm2, the job history will also be cleared.
3) If the error persists even after taking the above step,
initialize all of the partitions in the HDD in accordance with
SP5-832-001, then turn the main power off and then on
again.
Note, however, that this step will clear all of the data stored
on the HDD including various documents,
address book
data, and so on. Therefore, again you must obtain the prior
consent of your customers. Note that saved received Fax
documents will be protected, but the receiving order may not
be maintained.
4) If the error still cannot be restored, replace the HDD.
SC No. Level Error Name/Error Condition/Major Cause/Solution
SC990-00 D
Software performance error
The software attempted to make an unexpected operation.
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