Section 5: Troubleshooting
Page 5-8 HR2 Series Operator Manual
5.2 TROUBLESHOOTING TABLE
TROUBLESHOOTING TABLE
IMAGE VOIDS
Dirty print head. Clean print head.
Defective print head. Replace print head.
Defective main circuit board. Have SATO authorised servicing personnel replace main board.
Damaged or worn platen roller. Replace platen roller.
Poor label quality. Use higher quality media. Use only SATO-certified media.
Ribbon stock and media are mismatched.
Consult with media supplier. Use only SATO-certified media.
RIBBON WRINKLING
Poor head alignment. Adjust head balance and alignment.
Poor ribbon tension. Adjust tension as required.
Damaged or worn platen roller. Replace platen roller.
Foreign material on print head and/or rollers. Clean as required.
Foreign material on labels. Use higher quality media. Use only SATO-certified media.
Defective print head. Replace print head as required.
LIGHT PRINT IMAGES
Low print head darkness. Adjust darkness level setting.
Low print head pressure. Adjust head pressure and/or balance.
Foreign material on print head. Clean print head and platen roller.
Improper head alignment. Align print head as required.
Excessive print speed. Reduce print speed setting.
UNEVEN PRINT DARKNESS
Unbalanced print head. Adjust head balance.
Damaged or worn platen roller. Replace platen rollers as required.
Dirty print head. Clean print head as necessary.
MEANDERING MEDIA
Incorrectly loaded media. Ensure correct loading.
Improperly adjusted media guides. Adjust as required.
Unbalanced print head. Adjust as required.
Damaged or worn platen roller. Replace platen roller as required.
SMEARED PRINT IMAGES
Poor media quality Use higher quality media. Use only SATO-certified media.
Foreign material on print head and platen roller Clean print head and platen roller.
Foreign material on labels Use higher quality media. Use only SATO-certified media.
Excessive print head energy Adjust darkness level setting.
Excessive print speed Adjust print speed as required.
Excessive print head pressure. Adjust head balance.
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