1A-21 Engine General Information and Diagnosis:
FI System Troubleshooting
B718H11104004
Customer Complaint Analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose,
use of such an inspection form such as following will facilitate collecting information to the point required for proper
analysis and diagnosis.
NOTE
This form is a standard sample. The form should be modified according to conditions and
characteristic of each market.
EXAMPLE: CUSTOMER PROBLEM INSPECTION FORM
User name: Model: VIN:
Date of issue: Date Reg.: Date of problem: Mileage:
Malfunction indicator
light condition (LED)
Always ON / Sometimes ON / Always OFF / Good condition
Malfunction display/code
(LCD)
User mode: No display / Malfunction display ( )
Dealer mode: No code / Malfunction code ( )
PROBLEM SYMPTOMS
Difficult Starting Poor Driveability
No cranking Hesitation on acceleration
No initial combustion Back fire / After fire
No combustion Lack of power
Poor starting at Surging
( cold / warm / always) Abnormal knocking
Other Engine rpm jumps briefly
Other
Poor Idling Engine Stall when
Poor fast Idle Immediately after start
Abnormal idling speed Throttle valve is opened
( High / Low) ( r/min) Throttle valve is closed
Unstable Load is applied
Hunting ( r/min to r/min) Other
Other
OTHERS:
MOTORCYCLE/ENVIRONMENTAL CONDITION WHEN PROBLEM OCCURS
Environmental condition
Weather Fair / Cloudy /
Rain / Snow / Always / Other
Temperature Hot / Warm / Cool / Cold ( °C / °F) / Always
Frequency Always / Sometimes ( times / day, month) / Only once
Under certain condition
Road Urban / Suburb / Highway / Mountainous ( Uphill / Downhill)
Tarmacadam / Gravel / Other
Motorcycle condition
Engine condition Cold / Warming up phase / Warmed up / Always / Other at starting
Immediately after start / Racing without load / Engine speed ( r/min)
Motorcycle condition During driving: Constant speed / Accelerating / Decelerating
Right hand corner / Left hand corner
At stop / Motorcycle speed when problem occurs ( km/h, mile/h)
Other:
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