Syspine A50 - The Call Routing Tab; Choosing How to Answer Calls

Basic Features
The Call Routing Tab 121
3.12 The Call Routing Tab
The Call Routing tab is used to determine how incoming calls are handled
when they enter the Syspine Phone System. Choose how calls are answered
and configure Automated Receptionist properties using this tab. There is also a
brief summary panel showing details of the current call routing plan and Auto-
mated Receptionist properties.
3.12.1 Choosing How to Answer Calls
Response Point Administrator provides several options for setting up a call
routing plan for a new phone system.
Possible call routing plans include:
• Automated Receptionist Plan—a Response Point Administrator gener-
ated voice answers each call and transfers it to the user the caller requests.
This is the default plan.
• Receptionist Plan—a designated individual in the office answers the calls
and transfers them appropriately.
– Multiple Phones Ring Plan—a type of Receptionist plan. All, or most,
phones ring and the first available person answers the call.