Appendix A
166 Common Issues
What should I do if I'm having trouble voice dialing a personal contact?
After repeatedly trying to voice dial a particular personal contact, and each time
the Automated Receptionist says invalid location, use the Assistant to remove
the contact from the phone system, re-add the contact, and then try placing the
call again.
What should I do if I see this message in the event log?
The Microsoft Response Point Dialog Manager encountered an error while
loading device registration information. Some devices may not work correctly
until they re-register. Most devices will re-register periodically without any
action from the administrator.
If this message does not eventually disappear from the event log, the phone
may not have connected properly to the DOS-A50. Using Administrator,
remove the phone from the phone system, re-add the phone, and then check
the event log again to see if the message is gone.
Why can't I record sound files with my phone using Administrator?
If unable to record sound files with phone using Administrator, the firewall might
be configured to block communication with this program. Make sure that an
exception is setup allowing the Administrator program to communicate through
the firewall.
Why didn’t I receive my voicemail to E-mail?
• The destination E-mail address was entered incorrectly when specified in
the test user's settings. Verify it in the User Properties dialog box.
• The destination E-mail address was entered incorrectly when in the Config-
ure E-mail Server dialog box. Verify the E-mail address is correct by open-
ing the E-mail program and checking the E-mail address used for sending
the message. After logging in, look in the Sent Mail folder to see if the mes-
sage was sent, and then look in the Inbox to see if there is an unsuccessful
delivery message indicating that the destination address was not correct.
• The destination E-mail server or E-mail reader application’s spam or virus
checker filtered out the message. Look for the message in the Junk E-Mail
or Deleted Items folder. Add the sending E-mail address to the list of
approved senders so that messages from the DOS-A50 do not get filtered
in the future.
• Insufficient time has passed since sending and the message has simply not
been delivered yet.
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