Services
540 Pilot DN Assignment
9-2 Strata CTX Programming - Part 2: CTX WinAdmin Programming 6/04
.
579 System Voice Mail Data
Prerequisite Program: None
Refer to “Voice Mail Set Up” on page A-1 for all Voice Mail setup steps. This command assigns DTMF/
SMDI Voice Mail interface parameters for the system.
1. Complete the “System Voice Mail
Record Sheet” on page D-38.
2. Click Services > Voice Mail >
System Voice Mail Data.
3. Enter Program 579 data.
4. Click Submit.
Field
DESCRIPTION
Pilot DN
Pilot DNs are directory numbers that have no physical appearance. They are
true virtual numbers. They can be used in CTI and Voice Mail applications. In
ACD, Pilot Numbers are used as ACD group numbers. In Voice Mail
applications they are used to call directly to or transfer calls directly to specific
voice mail boxes - this is done by setting VM as the alternate destination and
using the VMID to send the call to a specific VM box.
Possible values: Maximum characters for Pilot DNs:
CTX100: R1.00 & R1.01=5 max./R1.02=100 Max..
CTX670 Basic: R1.00 & R1.01=10max./R1.02=200max.
CTX670 with BBMS/BEXS: R1.00 & R1.01=32max./
R1.02=256max
01 Alternate Destination
Calls to the Pilot DN will be routed to the Alternate Destination if the Pilot DN is
not available (example: ACD After Shift). If Dialing Digits is selected, enter the
appropriate DN in the Alternate DN assignment.
Possible values: No Data (default), Dialing Digits or Night Bell
Alternate DN
If Dialing digits is selected as the Alternate Destination, enter the PDN, PhDN
or Hunt Group pilot number to which the call should be routed.
Possible values: Up to 32 ASCII characters (default = no value)
02 Voice Mail ID
If the Alternate Destination is Voice Mail, enter the Voice Mail ID that should be
sent.
Possible values: Up to 16 ASCII characters (default = no value)
To Next Page
Loading...
