Valleylab CUSA EXcel-8 - Page 190

Return Equipment for Service
Return Equipment for Service
Before you return CUSA equipment, call your Valleylab representative for
help. If the representative tells you to send the equipment to Valleylab,
first obtain a Return Authorization Number. Then clean the equipment
and ship it to Valleylab for service.
Obtaining a Return Authorization Number
Call Valleylab Customer Service for your area (refer to “Valleylab Service
Centers” in this section) to obtain a Return Authorization Number. Have
the following information ready when you call:
+ Hospital/clinic name/customer number
+ Technician’s name
e Telephone number
* Department/address, city, state, and zip code
« Model number
* Serial number
* Description of the problem
* Type of repair to be done.
Attach a tag with this same information to the equipment when you ship
it for service.
Returning the Console
It is very important that you use the proper materials—original packaging
materials, if possible—and the proper packing procedures to ship the
console. If, in Valleylab’s judgement, you fail to use the proper packing
procedures or if you use improper packaging materials to return the
console, you may void the warranty on this system.
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CUSA EXcel-8 System Service Manual