Wallace Perimeter Security ALPHA - Page 161

Alpha/Delta (Kinetic Operator) Installation and Maintenance Manual Revision 1 - MAY 2023
161
TROUBLESHOOTING
Table 12. SmartDC Controller - Troubleshoong
Ref.
No�
Display Descripon
Possible Causes Soluons
Condion Alert, Error or Fault
42 ERROR 4
PRIMARY-
SECONDARY
COM
The SmartDC Controller
has detected a
communicaons error in
the communicaon link
between primary and
secondary in a dual gate
installaon.
Several possible causes:
- Primary/Secondary
communicaon cable
has not been installed
correctly. See “Primary
and Secondary Wiring
Connecons” on page
135.
- Primary/Secondary not
congured properly
through the Installer
Menu.
- Operator not properly
earth grounded.
- Primary/Secondary
communicaon cable
installed in same conduit
as high-voltage AC power.
- One operator does not
have power applied to it.
- One operator may have a
dierent soware version.
1. Correct communicaon
cable.
2. Verify that each operator
is congured properly
through the Installer
Menu. One operator must
be set as Primary and the
other operator must be
set as Secondary using the
Installer Menu.
3. Install ground rod per NEC/
NFPA standard.
4. Install separate conduit for
communicaon cables.
5. Ensure AC power is present
at both operators and both
power switches are in the
ON posion.
6. Check the soware version
currently loaded in the
operator by pressing RESET.
Make sure both operators
are running the same
soware version.
43 ERROR 5
No display.
The display provides
no indicaon of this
error, but it can appear
in the S.T.A.R.T. log and
means that the SmartDC
Controller has detected
a serious internal error.
Internal soware/hardware
error. Report any instance
of this error to Wallace
Perimeter Security
Technical Support.
1. Turn both switches o to
reset soware.
2. Update to latest soware
version using S.T.A.R.T.
3. Replace SmartDC Controller.
44 ERROR 6
STC-VFD COMM
ERR
Not used in Kinec
operators.
N/A N/A
45 ERROR 7
MENU
CHECKSUM
Soware issue exists
that may require factory
reset.
Corrupt soware or data. Call Wallace Perimeter
Security Technical Support for
assistance.