Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
262
Copies are out of
position or crooked.
Have you placed the
document correctly?
Place the document correctly.
Refer to
Placing Document on page 68.
Is the paper loaded correctly
in the tray?
Load the paper correctly.
Refer to
Loading Paper in Trays 1 and 2 on
page 61.
If using Tray 5 (bypass),
have you loaded the paper
so that the paper guides are
in contact with it?
Load the paper correctly.
Refer to
Loading Paper in Tray 5 (bypass) on
page 63.
Are the document feeder's
document guides
misaligned?
Place the document correctly, moving the
document guides into contact with the
edges of the document.
Refer to
Placing Document on page 68.
Have you mounted the tray
securely?
Mount the tray by inserting it securely all
the way into the device.
Refer to
Loading Paper in Trays 1 and 2 on
page 61.
You can adjust the alignment of the printed
image.
Refer to
Adjust Alignment on page 185.
Copies have missing
parts in them.
Is the paper damp? Damp paper creates missing parts or
unclear copies. Replace it with paper from
an unopened pack.
Is the paper in the tray
creased or wrinkled?
Remove any problematic sheets, or replace
the paper with paper from an unopened
pack.
Are you copying a cut-and-
pasted or creased
document?
Cut-and-pasted or creased parts of the
document may not be making proper
contact with the document glass. Place a
stack of white paper on top of the
document to bring it into proper contact
with the document glass.
Striped patterns appear
in copies.
Are you attempting to make
an enlarged copy of the
document with a too large
enlargement factor?
When making enlarged copies, some
enlargement factors can create striped
patterns. Adjust the copy enlargement
factor.
Refer to
Reduce/Enlarge on page 81.
Symptoms Possible Cause Remedy
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