Xerox DocuCentre SC2020 User Manual

Problem Solving
Xerox
®
DocuCentre
®
SC2020
User Guide
265
The entire printout is
black.
The drum cartridge has
deteriorated or been
damaged.
Replace the drum cartridge with a new one.
Refer to
Replacing the Drum Cartridge on
page 244.
A high-voltage power supply
failure may have occurred.
Contact our Customer Support Center.
The printout is blank. Multiple pages were fed
through the device at once
(double feeding).
Riffle through the stack of paper
thoroughly before loading it.
The toner cartridge has run
out of toner.
Replace the toner cartridge with a new one.
Refer to
Replacing the Drum Cartridge on
page 244.
A power failure or high-
voltage power supply failure
may have occurred.
Contact our Customer Support Center.
The printout contains
white areas, or white or
colored stripes.
The paper is damp. Replace the paper with new paper.
The paper is unsuitable. Load the correct type of paper.
The printout is faint
overall.
When using the Tray 5
(bypass) to print, the paper
size specified in the print
driver does not match the
type and size of the paper
actually loaded.
Load paper of the correct type and size in
the Tray 5 (bypass).
Refer to
Loading Paper in Tray 5 (bypass) on
page 63.
Multiple pages were fed
through the device at once.
Ruffle through the stack of paper
thoroughly before leading it.
Symptoms Possible Cause Remedy

Xerox DocuCentre SC2020 Specifications

General

Print technology	Laser
Maximum resolution	1200 x 2400 DPI
Booklet printing function	Yes
Time to first page (black, normal)	12 s
Print speed (black, normal quality, A4/US Letter)	20 ppm
Time to first copy (black, normal)	8.6 s
Time to first copy (color, normal)	10.8 s
Scan to	PC, TWAIN
Scanner type	-
Scan speed (black)	24 ppm
Scan speed (color)	19 ppm
Image formats supported	JPEG, TIFF
Document formats supported	PDF
Optical scanning resolution	600 x 600 DPI
Product color	Blue, White
Display diagonal	4.3 \
Market positioning	Business
Wi-Fi	No
Cabling technology	10/100Base-T(X)
Ethernet LAN data rates	10, 100 Mbit/s
Maximum duty cycle	- pages per month
Number of print cartridges	4
Page description languages	PCL 5e, PCL 6
Fax coding methods	JBIG, MH, MMR (Fax coding method), MR
ISO A-series sizes (A0...A9)	A3, A4, A5
Maximum ISO A-series paper size	A3
Total input capacity	350 sheets
Total output capacity	250 sheets
Maximum input capacity	850 sheets
Internal memory	512 MB
Power consumption (average operating)	1200 W
Server operating systems supported	Windows Server 2003, Windows Server 2008, Windows Server 2012
Windows operating systems supported	Windows 7, Windows 8.1, Windows Vista, Windows XP

Weight and Dimensions

Depth	586 mm
Width	595 mm
Height	634 mm