Phaser 6121MFP Service Manual 3-19
Error Messages and Codes
Error code: 004B
Definition: Can't detect correct FSK signal even through detected FSK tone
within 6 sec.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Print out the protocol report, and provide it to Technical Support for analysis.
3. Boost the TX Level of sender's machine.
Error code: 004C
Definition: Handshake fail during re-train or between page in V34 RX.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine setting to ECM OFF, and then ask sender resend again.
3. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 004E
Definition: Receive DCN signal after sending DIS in V.34.
Solution:
1. Ask the sender to resend the fax.
2. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 004F
Definition: Remote side disconnected after sending ANSam in V.8 phase.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine setting to ECM OFF, and then ask sender resend again.
3. Print out the protocol report, and provide it to Technical Support for analysis.
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