3-20 Phaser 6121MFP Service Manual
Error Messages and Codes
Error code: 0050
Definition: Remote side disconnected after sending ANSam in V.8 phase.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine RX speed to V.17, and then ask sender resend again.
3. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 0051
Definition: Can't receive phase 3 signal after phase 2 within 20 seconds in V.34.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine setting to ECM OFF, and then ask sender resend again.
3. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 0052
Definition: Can't receive phase 4 signal after phase 3 within 20 seconds in V.34.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine TX speed to V.17, and then ask sender resend again.
3. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 0054
Definition: Remote side disconnected after phase 4 in V.8.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine RX speed to V.17, and then ask sender resend again.
3. Print out the protocol report, and provide it to Technical Support for analysis.
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