Phaser 6121MFP Service Manual 3-21
Error Messages and Codes
Error code: 0055
Definition: Receive incorrect signal after sending DIS signal in V.34.
Solution:
1. Change the machine RX speed to V.17, and then ask sender to resend.
2. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 0056
Definition: Modem disconnect after sending CFR in V.34.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine RX speed to V.17, and then ask the sender to resend the
fax.
3. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 0058
Definition: Can't detect image signal within 6 seconds after modem enters
primary phase in V.34.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine RX speed to V.17, and then ask the sender to resend the
fax.
3. Change the machine setting to ECM OFF, and then ask the sender to resend
the fax.
4. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 005A
Definition: Modem can not detect any correct ECM frame with 3 minutes in
phase C.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Change the machine setting to ECM OFF, and then ask the sender to resend
the fax.
3. Print out the protocol report, and provide it to Technical Support for analysis.
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