3-22 Phaser 6121MFP Service Manual
Error Messages and Codes
Error code: 005B
Definition: Can't detect phase 5 signal after primary channel within 6 seconds.
Solution:
1. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
2. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 005C
Definition: Detect busy tone within control channel after phase C.
Solution:
1. Ask the sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 005D
Definition: Modem can not detect any correct ECM frame with 12 Sec in phase C.
Solution:
1. Ask the sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Change the machine setting to ECM OFF, and then ask the sender to resend
the fax.
4. Print out the protocol report, and provide it to Technical Support for analysis.
Error code: 005E
Definition: Can't detect control channel signal after received RCP frame within 6
seconds.
Solution:
1. Ask the sender to resend the fax.
2. Check the phone line for noise, and if necessary, replace the telephone line or
contact your Telecom Service Provider.
3. Boost the TX Level of sender's machine.
4. Print out the protocol report, and provide it to Technical Support for analysis.
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