Xerox Phaser 8500 Service Manual

3-30 Phaser 8400/8500/8550/8560 Color Printer Service Manual
Error Messages and Codes
13,327.42: The Printhead reservoir thermistor returned a bad reading, or the
reading was corrupted by ESD.
13,328.43: The ink loader CYAN heater is too hot.
13,330.45: The ink loader CYAN heater took too long to reach its setpoint.
13,387.48: The ink loader CYAN thermistor circuit is open.
13,389.41: The ink loader CYAN thermistor circuit is shorted.
13,391.43: The ink loader CYAN thermistor returned a bad reading, or was
corrupted by ESD.
13,392.44: The ink loader MAGENTA heater is too hot.
13,394.46: The ink loader MAGENTA heater took too long to reach its
setpoint.
13,451.49: The ink loader MAGENTA thermistor circuit is open.
13,453.42: The ink loader MAGENTA thermistor circuit is shorted.
13,455.44: The ink loader MAGENTA thermistor returned a bad reading, or
ESD corruption.
13,456.45: The ink loader YELLOW heater got too hot.
13,458.47: The ink loader YELLOW heater took too long to reach its setpoint.
13,515.41: The ink loader YELLOW thermistor circuit is open.
13,517.43: The ink loader YELLOW thermistor circuit is shorted.
13,519.45: The ink loader YELLOW thermistor returned a bad reading, or
ESD corruption.
13,520.46: The ink loader BLACK heater got too hot.
13,522.48: The ink loader BLACK heater took too long to reach its setpoint.
13,579.42: The ink loader BLACK thermistor circuit is open.
13,581.44: The ink loader BLACK thermistor circuit is shorted.
13,583.46: The ink loader BLACK thermistor returned a bad reading, or ESD
corruption.
Troubleshooting Procedure for 13,264 to 13,327 Error Code (Printhead)
Step Questions and Actions
Yes No
1 Check that the ambient room temperature is
within specifications (see
“Environmental
Specifications” on page 1-12).
Is the room too cold or too hot?
Advise
customer.
Go to Step 2.
2 Ensure ground integrity (see “Ensuring
Ground Integrity” on page 4-65).
Are all components grounded properly?
Go to Step 3. Resolve
ground
integrity.
3 Run the Printhead Reservoir Temperature
test.
Did the test pass?
Go to Step 4. Replace the
Printhead.
4 Check and reseat all wiring to the Printhead.
Did this correct the problem?
Complete. Replace the
Printhead.

Xerox Phaser 8500 Specifications

General

Brand	Xerox
Model	Phaser 8500
Category	Printer
Language	English