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Problem
Paper repeatedly misfeeds, jams often, or wrinkles.
Solutions
• If a message appears on the press touch screen, follow the instructions displayed.
• Ensure that the paper and paper tray selected match the paper size settings. Refer to the Tested
Substrate List from www.xerox.com/rmlna or www.xerox.com/rmleu.
• Ensure that the trays are loaded properly with acceptable media, and do not exceed the MAX fill
line.
• Ensure that the paper tray edge guides are in the correct position. To ensure tray closure, firmly
push it in as far as possible.
• In the selected tray, flip the paper stack around or over.
• Remove a few sheets from the top and the bottom of the stack in the paper tray.
• Fan all four edges of the paper in the selected paper tray.
• Replace the paper in the selected paper tray with paper from a new package.
• Remove any partially fed paper from the trays. Make sure to remove any torn pieces of paper still
remaining inside the press.
• Ensure that the paper you are using had been stored properly.
• If the problem is from trays 6-9 only, refer to Multifeeds, Misfeeds and Paper Jams in Trays 6-9.
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Problem
Multiple sheets feed from the paper trays.
Solutions
• Do not fill the paper trays above the MAX fill line indicator.
• Remove the paper from the tray and fan the sheets to separate the joined sheets.
• If hole–punch paper sticks together at the holes, remove the paper from the tray, and fan the
sheets to separate the joined sheets.
• If environmental conditions are too dry and cause excessive static, paper and transparencies may
stick together. Increase the humidity level in the room to minimize static.
• Before you load transparencies, gently fan them to separate the sheets.
• If the problem is from trays 6-9 only, refer to Multifeeds, Misfeeds and Paper Jams in Trays 6-9.
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