Suggested solutionsProblem
Prints are not on desired
paper size.
• Ensure that the correct paper size and type is loaded in the
paper trays.
• Set the paper guides to the correct positions.
• Select the paper size, tray and weight at the print server and
ensure these paper attributes are set correctly at the Tray
Properties window.
• Ensure that “Fit to Paper” or an equivalent selection is not se-
lected in your print driver.
Paper is misfed, jams often,
or wrinkles repeatedly.
• If a message appears on the press touch screen, follow the in-
structions displayed.
• Make sure the paper and paper tray selected match the paper
size settings. Refer to The Recommended Media List.
• Make sure the trays are loaded properly with acceptable media
and do not exceed the MAX fill line.
• Ensure the paper tray edge guides are in the correct position.
To ensure tray closure, firmly push it in as far as possible.
• Turn the paper stack around and/or over in the selected paper
tray.
• Remove a few sheets from the top and the bottom of the stack
in the paper tray.
• Fan all four edges of the paper in the selected paper tray.
• Replace the paper in the selected paper tray with paper from
a new package.
• Remove any partially fed paper from the trays. Make sure to
remove any torn pieces of paper still remaining inside the press.
• Ensure the paper you are using had been stored properly.
Multiple sheets feed from
the paper trays.
• Do not fill the paper trays above the MAX fill line indicator.
• Remove the paper from the tray and fan the sheets to separate
the joined sheets.
• Predrilled sheets may stick together at the holes. Remove the
paper from the tray and fan the sheets to separate the joined
sheets.
• Paper and transparencies may stick together if environmental
conditions are too dry and cause excessive static. Increase the
humidity level in the room to minimize static.
• Gently fan transparencies to separate the sheets before you
load them.
Paper jams in the optional
Oversized High Capacity
Feeder Trays
• Visually check to see if the Feed/Retard/Nudger Rolls are worn
or damaged.
• Check the HFSI interval status for the rolls. Replace if needed.
14-5Xerox
®
Versant
®
80 Press
User Guide
Press Problem Solving
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