PARTNER Phone Administration Page 24
- Issue 1b (22 February 2010)IP Office PARTNER Version
2.4 Group Call Distribution
Use this feature to assign outside lines to Hunt Groups. Doing this allows outside calls to ring directly into a Hunt Group
instead of being answered and transferred by the receptionist. You can assign lines to Hunt Groups 1 to 6.
· Each outside line can be assigned to a Hunt Group.
· Incoming calls hunt for an available extension in a circular manner.
· If a Hunt Group that has outside lines assigned receives an outside call and all members of that Hunt Group are
busy or have Do Not Disturb on, the caller hears ringing which continues until the call is answered.
· Use Hunt Group Extensions to assign extensions to Hunt Groups.
· You should not assign T1 lines with Direct Inward Dialing (DID) to Hunt Groups. If a Hunt Group contains T1 lines
with Direct Inward Dialing (DID), callers will receive busy signal when all extensions in the Hunt Group are busy
(for example, off-hook), have Do Not Disturb activated or are in programming mode.
· Example
Place the extensions of employees who work in a department in a Hunt Group and assign one or more outside
lines to the group. This lets outside callers ring the group directly without being transferred by the receptionist.
For example, a mail-order company assigns the extensions of its sales representatives to a Hunt Group and
assigns a line to the group. The company then publishes the number as its customer service number so that a
caller can reach a sales representative directly to place an order.
To set up lines for Group Call Distribution (ETR 18D/34D)
1.At a system administration extension (10 and 11); with the phone idle press Feature 0 0 followed by two presses
of Intercom 1. System Administration: is shown on the display.
2.Dial #206. The phone displays Group Call Distrib.
3.At the Group: prompt, enter a group number 1 to 6.
4.At the Line: prompt, enter the desired line number 01 to 64.
5.To assign or remove a line, enter the appropriate value:
· 1 = Assigned (for hunting to groups 1–6).
· 2 = Not Assigned (the default setting).
· Exit programming by pressing Feature 00. You can also exit programming mode by lifting the handset, then place
it back in the cradle.
To set up lines for Group Call Distribution (1408/1416 Phone)
1.At either of the system administration telephones (extensions 10 and 11), with the phone idle press Admin.
2.Use the up or down arrow buttons to scroll the display to System Administration. When displayed, press
Select.
3.Use the up or down arrow buttons to scroll the display to Lines. When displayed, press Select.
· Alternatively, dial # and the same code as used by ETR phones for system administration .
4.Use the up or down arrow buttons to scroll the display to Group Call Distrib. When displayed, press Select.
5.At the Group: prompt enter the list entry you want to change by entering 01 to 10.
6.At the Line: prompt, enter the desired line number 01 to 64.
7.The current setting is displayed.
8.Enter 1, 2 or 3. Alternatively use the left or right arrow icons to toggle the settings or Default to return to
the default setting.
· 1 = Assigned (for hunting to groups 1–6).
· 2 = Not Assigned (the default setting).
9.Use the up or down arrow buttons to select another line to adjust if required.
· Exit programming by pressing PHONE/EXIT. Alternatively use the Back button to move to another menu.
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